At Swarnim Green, we strive to ensure that your order reaches you in a timely and efficient manner. Please read our shipping policy carefully to understand the terms and conditions regarding the shipment of our products.

1. Order Processing Time

Orders are processed and shipped within 1-3 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped, along with tracking information.

2. Shipping Rates and Methods

Shipping charges are calculated based on your delivery location and the total weight of your order. Shipping rates will be displayed at checkout. We use reliable courier services to deliver your products, and you can choose between standard and express shipping, where applicable.

3. Estimated Delivery Time

Delivery times may vary based on your location and the shipping method chosen at checkout. Standard delivery typically takes 3-7 business days, while express shipping may take 1-3 business days. Please note that rural or remote areas may experience longer delivery times.

4. Tracking Your Order

Once your order is shipped, you will receive an email containing the tracking number and a link to track your package. You can also track your order by logging into your Swarnim Green account and checking your order history.

5. International Shipping

At this time, Swarnim Green only ships within India. We are working on expanding our services to international locations and will update our policy when international shipping becomes available.

6. Shipping Delays

While we make every effort to ensure timely deliveries, certain factors beyond our control, such as weather conditions, courier delays, or customs procedures, may cause delays. Swarnim Green is not responsible for delays caused by shipping carriers or other external factors.

7. Address Errors

Please ensure that you provide accurate and complete shipping information at checkout. Swarnim Green is not responsible for orders shipped to incorrect addresses due to customer error. If you realize that you’ve entered an incorrect address, please contact us immediately. If the order has not been shipped, we will make every effort to correct the address.

8. Lost or Damaged Packages

In the event your package is lost or damaged during transit, please contact us at support@swarnimgreen.com. We will work with the courier service to resolve the issue and ensure you receive a replacement or refund, where applicable.

9. Undelivered or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will notify you via email. You may choose to have the package reshipped (additional shipping charges may apply) or request a refund for the product, excluding shipping costs.

10. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at:

Swarnim Green
Email: Care@swarnimgreen.com

We are committed to providing a smooth and efficient shipping experience for all our customers.