At Swarnim Green, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a return policy to ensure a hassle-free experience. Please review the terms below:

1. Eligibility for Returns

You may return products within 30 days of the delivery date, provided they meet the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • Proof of purchase (such as an order confirmation or receipt) is required for processing returns.

2. Non-Returnable Items

The following products are not eligible for return:

  • Opened or used products.
  • Products purchased on sale or during promotional offers.
  • Customized or personalized items.
  • Products damaged due to improper handling by the customer.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@swarnimgreen.com or call us at [Insert Contact Number]. Provide your order details and reason for return.
  2. Approval: Once your return request is approved, we will provide instructions on how to ship the item back to us.
  3. Shipping: Please pack the product securely and ship it back to the address provided. You are responsible for the return shipping costs unless the return is due to a defective or incorrect product sent by us.
  4. Return Confirmation: Once we receive the returned product and inspect its condition, we will process your refund or exchange, based on your preference.

4. Refunds

Refunds will be processed within 7-10 business days after we receive the returned item in its original condition. The refund will be issued to the original payment method used at the time of purchase. Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange a product, please follow the same return process outlined above. Once we receive the item, we will ship the replacement product to you. Please note that exchanges are subject to product availability.

6. Damaged or Defective Products

In the event that you receive a damaged or defective product, please contact us immediately at support@swarnimgreen.com or call us at [Insert Contact Number]. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. Once the order has been shipped, it cannot be canceled, and you will need to follow the return process.

8. Contact Us

If you have any questions or concerns about our return policy or the status of your return, please feel free to contact us:

Swarnim Green
Email: Care@swarnimgreen.com

We are committed to ensuring your satisfaction and will do our best to resolve any issues with your order.